HELP with website issues - is there a helpdesk support email or phone number?

What are the eligibility requirements for the HTCP Level 1 course?

What are the eligibility requirements for the HTCP Level 1 Refresher course?

How do I renew...can I just retake my previous course and/or exam?

Why am I unable to register for the Level 1 Refresher course?

When do I have to complete the online Refresher course by?

How do I Register for a Course on the HTO/HTCP website and what option should I choose?

What are the steps for accessing my HTCP Course after registration and payment have been done on Hockey Canada/Spordle website?

Is Respect in Sport or the Gender Identity and Expression course certification included in the HTCP Level 1 online course?

I am currenlty certified as a Level 2 trainer. Can I take the Level 1 Refresher course?

How can I upgrade to Level 2? I already have First Aid and CPR certification but do I still need to take the HTCP Level 1 program?

I’m locked out. What should I do?

My password doesn't work. What should I do?

How can I change my password?

What if my email address has changed - can I log in using my new email?

My spouse and I share the same email address and would both like to register for a course. Can we use the same email address to register?

I can't locate my minor hockey association from the drop down list. How do I proceed?

How will my hockey association know that I have obtained certification?

Do I receive an HTCP certification number?

How do I obtain my Hockey Canada identification number?

Can I login to the program at any time?

Will I lose everything if I log out of the course before finishing it?

How long does it take to complete the online course?

Are there any course materials that I need to download and print?

What does the examination consist of?

What is an affiliated Branch or Association Member Partner?

Who can I contact at my affiliated Hockey Branch or Member office for further information on the Hockey Trainers Certification Program?