FAQs
HELP with website issues - is there a helpdesk support email or phone number?
What are the eligibility requirements for the HTCP Level 1 course?
What are the eligibility requirements for the HTCP Level 1 Refresher course?
How do I renew...can I just retake my previous course and/or exam?
Why am I unable to register for the Level 1 Refresher course?
When do I have to complete the online Refresher course by?
How do I Register for a Course on the HTO/HTCP website and what option should I choose?
What are the steps for accessing my HTCP Course after registration and payment have been done on Hockey Canada/Spordle website?
Is Respect in Sport or the Gender Identity and Expression course certification included in the HTCP Level 1 online course?
I am currenlty certified as a Level 2 trainer. Can I take the Level 1 Refresher course?
How can I upgrade to Level 2? I already have First Aid and CPR certification but do I still need to take the HTCP Level 1 program?
I’m locked out. What should I do?
My password doesn't work. What should I do?
How can I change my password?
What if my email address has changed - can I log in using my new email?
My spouse and I share the same email address and would both like to register for a course. Can we use the same email address to register?
I can't locate my minor hockey association from the drop down list. How do I proceed?
How will my hockey association know that I have obtained certification?
Do I receive an HTCP certification number?
How do I obtain my Hockey Canada identification number?
Can I login to the program at any time?
Will I lose everything if I log out of the course before finishing it?
How long does it take to complete the online course?
Are there any course materials that I need to download and print?
What does the examination consist of?
What is an affiliated Branch or Association Member Partner?
Who can I contact at my affiliated Hockey Branch or Member office for further information on the Hockey Trainers Certification Program?